Returns and Exchanges

RETURNS AND EXCHANGES POLICY 

All purchases from crispycitron.com are eligible for a full refund if returned within 10 days of purchase as long as it has not been worn, washed, or damaged in anyway. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags. If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days.

Any items purchased at a discount of 40% or higher is considered final sale. Final sale items cannot be returned.  

Lingerie & Bikinis

Please try on over underwear for sanitary reasons. Do not remove protective slip.


For US customers only, a prepaid return shipping label will be provided at no charge to return your merchandise.

Refunds will be issued excluding the original shipping cost.

For a refund, the full set must be returned (top and bottom).

EXCHANGES

Crispy Citron will gladly allow any full priced lingerie or apparel item to be exchanged within 7 days of receiving the merchandise as long as it has not been worn, washed, or damaged in anyway. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags.

Please follow the steps below to go forward with a refund:

• Within 7 days of receiving the merchandise contact Crispy Citron by emailing: contact@crispycitron.com  if your exchange is within the guidelines listed above we will email you an exchange authorization within 2 business day after receiving your email. We strongly recommend you have an appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges.

• Once you have been authorized to make your exchange, send back the items you wish to exchange to the below address making sure it is post marked within 7 days of receiving the merchandise.  Please make sure to include your original receipt, tags attached, sanitary liners in place, and poly bags. We will not accept merchandise sent to us that was not post marked within 7 days of receiving the purchase.

• Once we have received your return and it has been approved, you will be notified by email. You will receive an additional email with a store credit promo code. The credit includes the cost of the product and tax, but excludes shipping.

• There is no guarantee we will have your desired exchange piece in the desired size or color, but you can use the credit promo code to purchase any new size/style/color you desire that's in stock and the credit never expires until it's been fully used.

If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only)


By placing an order on crispycitron.com, you are agreeing to the Returns and Exchanges Policy.

Size Chart

If you need any assistance please get in touch with us and we'll gladly help you

Email: contact@crispycitron.com

 

Size Chart XS S M

L

US / CANADA 0-2
2-4
4-6
8-10
UK / AUSTRALIA 4-6 6-8 10-12 12-14
FRANCE 32-34 34-36 38-40 40-42
BRA CUPS A-B B-C C-D

D+DD

                                                                Band Sizes
    US UK Europe France Italy Australia Japan
30 30 65 80 0 8 65
32 32 70 85 1 10 70
34 34 75 90 2 12 75
36 36 80 95 3 14 80
38 38 85 100 4 16 85
40 40 90 105 5 18 90
42 42 95 110 6 20 95
44 44 100 115 7 22 100
 
   Cup Sizes
US
UK
Europe
France
Italy
Australia
Japan
AA
AA
AA
AA
A
AA
A
A
A
A
A
A
A
B
B
B
B
B
B
B
C
C
C
C
C
C
C
D
D
D
D
D
D
D
E
DD or E
DD
E
E
DD
DD
F
DDD or F
E
F
F
E
E
G
G
F
G
G
F
F
H